Victoria Dovey
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Artificial Intelligence
Lifting the lid on AI: What affinity scores mean for marketers
Marketers are faced with new problems every day. At dotdigital, we seek to combat as many of these as possible, and one that we recently improved a solution for is how to offer personalized product recommendations at scale.
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New release: How to manage the shift from offline to online
Your customers are online like never before, but this actually brings about a unique problem for the marketer. Let’s take a look at what’s really gone on this past year…
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Industry trends
Cart abandonment statistics you need to know
245 million reasons to run an abandoned cart campaign
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Customer engagement
The great B2C and B2B convergence: refining your B2B marketing strategy
Selling direct to the consumer is a lot less complex than selling to businesses. We’re not going to pretend otherwise. Not when a typical buying group for a complex B2B solution involves six to 10 decision makers.
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Email marketing
How do product recommendations work in Dotdigital
Don't miss out on buckets of extra revenue
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Customer data
How does Dotdigital integrate with Microsoft Dynamics 365?
We speak to Chief Product Officer Paul Olohan and Associate Product Manager of Microsoft Integrations, Pamela Zoni to discuss how dotdigital collaborates with Microsoft Dynamics to create innovative solutions for all.
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Industry trends
SMS marketing for B2B
We don’t know where the myth ‘SMS is a channel reserved for B2C brands’ came from. It’s so untrue, we think maybe your competitors made it up to get ahead.
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Industry trends
5 tips to grow your ecommerce business in preparation for when lockdown lifts
Shops are starting to open again. But it seems social distancing is here to stay. As well as the new and unique demands in physical stores, retailers are adapting to an increase in online behavior not seen since the dot boom.
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Reporting
Reporting: how to gauge real results over vanity metrics
Think about the reporting that you use. How quickly can you identify your KPIs? Is it quicker than your competitors?
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5 ways to power your growth with CRM
Now’s not the time to take your foot off the gas when it comes to growth. But it helps to have the tools to keep the wheels turning. That’s where your CRM comes in.
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Testing & optimization
Is there a limit to split-testing?
Like most marketers, once you’ve seen success in an area, you want to replicate it.
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Industry trends
Meeting 24/7 expectations from customers in a globally-connected world
Truthfully, we know you could be reading this anywhere right now.
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Personalization
4 things you didn’t know product recommendations could do for you
Product recommendations are the best follow-up to a surge in sales.
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Email marketing
4 tactics to quickly engage all the new customers you just won
This is part two of a three-part series on where to focus your efforts after a surge in sales from new customers. Keep your eyes peeled for part three.
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Customer engagement
How to create friction-free sales experiences with live chat (even at peak sales times!)
The dust has started to settle on Black Friday, but the Christmas ramp up has only just begun, and the January sales are around the corner.
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Email marketing
4 things that will make your email design great
Breathtaking design is everywhere.
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Industry trends
What’s up with WhatsApp for Business?
WhatsApp for business origins The year is 2013 and, new kid on the block, WhatsApp has recorded over $20 million in revenue. Few would have put money on the fact...
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Industry trends
7 surprising WhatsApp stats for your business
With over 1 billion more users and counting flocking to the app since 2014, WhatsApp is not a channel your business can afford to miss out on. As the fastest...
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Industry trends
Want to supercharge your CRM? Messaging is the solution
Your CRM can be a complex and expensive beast. But when used correctly, it’s also one of the most powerful tools at your disposal. Leveraging powerful APIs for your CRM...
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Industry trends
Travel and hospitality business messaging is the perfect model. Here’s why
Travel and hospitality messaging strategies are being invested in more than ever in 2019. Here’s why, and why you should take note, no matter the industry.
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Industry trends
The great mistake: losing customers at the decision stage
Don’t let your customers out the funnel at the last minute! Most businesses make this one great mistake and lose customers at the decision stage. Here’s how to avoid it....