Jenna Paton
Jenna expertly writes thought-leadership content about cross-channel marketing and customer engagement and manages the creation and execution of Dotdigital's content marketing strategy.
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Industry trends
What is a tech stack? A guide for charity organizations
Building a tech stack that propels your charity forward requires careful planning and strategic selection. Discover how to maximizes efficiency, enhances donor relationships, and drives meaningful impact.
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Industry trends
How to build the perfect ecommerce tech stack in 2024
Ecommerce tech stacks are often sprawling, stressful, and unnecessarily complicated. Discover how to simplify your operations, improve efficiency, and boost results.
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Customer experience
Customer experience: how important is it?
Customer experience has been a big buzzword in the marketing industry for a while, but do we really know what it means, and is it really that important?
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Automation
How to use marketing automation in the financial services industry
Generic marketing won't win in the financial services industry. Learn how to engage every customer with personalized messages by using marketing automation.
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International Women’s Day: has it become a sales gimmick?
Is International Women’s Day becoming little more than another opportunity to sell? How can you plan a IWD strategy that makes a difference? Let's find out.
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Super Bowl LVIII: Top Super Bowl commercials 2024
Another Super Bowl has come and gone and it’s time to dive into the best and worst ads of the year.
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Seasonal
The Black Friday debrief 2023
Now that Black Friday 2023 has come to an end, it’s time to run the numbers.
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Seasonal
The best of Christmas ads 2023
We can’t deny it any longer - ‘tis the season for festive flurries to fill our screens.
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Seasonal
Black Friday marketing hacks
Discover 20 marketing hacks to help you succeed this Black Friday weekend.
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Industry trends
What does responsible marketing mean for B2B?
Read on to see how to build trust and credibility with your customers using ethical, transparent, and responsible marketing practices.
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Automation
The ultimate guide to understanding the customer journey
Understanding the customer journey is key to optimizing your customer experience. Learn how to map out the steps and tailor your email marketing to effectively engage and retain customers.
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Customer data
How marketers can use data to shift from acquisition to customer retention
Find out how you can improve customer retention by using customer data.
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Customer data
A quick guide to customer data tools
Read our quick guide to unlock tips on how to create customer experiences that convert.
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Cross-channel marketing
How to unify customer data for data-driven marketing
Data-driven marketing is no longer a theoretical and innovative approach, it should be a fundamental part of your marketing strategy.
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Customer data
A complete guide to customer data
It’s no secret that customer data is the key to targeted and data-driven marketing.
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Artificial Intelligence
What is ChatGPT and will it change how we work?
Everyone is talking about ChatGPT, but how will the viral AI chatbot change the day-to-day lives of marketers? Read on to find out.
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Industry trends
Marketing predictions for 2023
What will be the top marketing trends for 2023 and how can you prepare for the year ahead?
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Email marketing
The Black Friday debrief
Black Friday/Cyber Monday is the biggest event in the ecommerce calendar (or is it? ?)
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Marketing skills
How to use the World Cup to up your marketing game
Hate it or love it, the World Cup is back and this year it’s a winter competition
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Automation
The ultimate email marketing automation Christmas list
Have you ever wondered what a perfect holiday marketing campaign looks like? Wonder no more. we've got the answer for you.
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Email marketing
Are you ready for Black Friday? If not, here’s our checklist
Black Friday and Cyber Monday are undoubtedly the biggest shopping days for online retailers. Kick-off the holiday season right, by making sure you’re prepared for the shopping-frenzy to come.